Calling and Texting Disclosures

1. Who called you

If you received a call or a message through ReKnock, it was placed on behalf of a home-improvement dealer that holds your number and believes it may contact you. The agent introduces itself by the name that dealer chose. ReKnock is software made by Unrated LLC; Unrated is not the seller and does not sell anything to homeowners. The dealer's name is given on the call and in any message.

2. The AI voice agent and recording

Calls placed through ReKnock use an artificial voice driven by software. The agent follows a script the dealer wrote and can answer questions from material the dealer supplied. It may misunderstand you or make a mistake; anything it says about pricing, savings or eligibility is an estimate the dealer will confirm at the appointment, not an offer.

Calls are recorded and transcribed so the dealer can review them and so the appointment record is accurate. If you do not wish to be recorded, say so and end the call; the dealer is responsible for complying with the call-recording consent law of your state.

3. When we call

ReKnock places calls only inside the campaign window the dealer sets, and the platform caps every window at 8:00 am to 9:00 pm in the homeowner's local time zone. For numbers in Texas the window is 9:00 am to 9:00 pm Monday through Saturday and noon to 9:00 pm on Sunday, as the Texas Business and Commerce Code requires. We do not place calls on the Do Not Call registries' protected holidays where state law names them.

4. How to stop calls

Tell the agent you do not want to be called again, or write to hello@reknock.com with your number. We place the number on a platform-wide do-not-call list that every campaign on ReKnock honours, within one business day. You can also register at donotcall.gov; dealers are required to scrub their lists against the National Do Not Call Registry before uploading them.

5. What dealers agree to

Every dealer on ReKnock agrees, in the Terms of Service and the Acceptable Use Policy, that it holds the consent the law requires for every number it uploads, including prior express written consent for artificial-voice marketing calls to wireless numbers under the Telephone Consumer Protection Act; that it scrubs the National Do Not Call Registry and its state registries; that it honours opt-outs at once; that it is registered where its state requires; and that it discloses the use of an automated voice where the called party's state requires it. ReKnock provides tools for these duties. The duties are the dealer's.

6. iMessage and SMS program terms

When a dealer has added a messaging line, ReKnock sends transactional messages only: a confirmation after you book an appointment, a reminder on the morning of it, and a short acknowledgement when you reply. We never send a cold text; a message is only sent to a number that has an appointment or a callback on it. Messages come from the dealer's own line and name the dealer.

Message frequency: up to three messages per appointment. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To stop: reply STOP to any message and no further messages will be sent from that line; you may receive one message confirming the opt-out. To get help: reply HELP or write to hello@reknock.com. To reschedule or confirm, reply in your own words; a person reads anything the software does not understand.

7. Complaints

If you believe a call or message broke the law, write to hello@reknock.com with the number that was called, the date and time, and what happened. We investigate every complaint, we suspend campaigns that break our rules, and we will tell you what we found.