Terms of Service

1. Who we are and what these terms cover

ReKnock is a product of Unrated LLC, a Texas limited liability company ("Unrated", "we", "us"). ReKnock is software that places outbound telephone calls to contact lists you upload, under an AI agent name you choose, and books appointments into your team's dispatch. These terms, together with the Privacy Policy, the Data Processing and Retention page, the Calling and Texting Disclosures, the Acceptable Use Policy and the Billing, Credits and Refunds page, are the whole agreement between you and Unrated about ReKnock.

If you use ReKnock on behalf of a company, you represent that you have authority to bind that company, and "you" means the company.

2. Accounts and access

Accounts are created by invitation from an existing account owner or by Unrated after a purchase. There is no public sign-up. You are responsible for every action taken under your account and for keeping your sign-in credentials confidential. Tell us at once at hello@reknock.com if you believe your account has been used without your permission.

One email address belongs to one account in one organization. People who sell for more than one dealer hold one account per dealer.

3. The service

ReKnock dials the lists you upload inside the campaign windows you set, detects answering machines, holds a scripted conversation through an AI voice agent, records and transcribes calls, books appointments, and shows your managers and representatives the results. Features vary by plan. We may add, change or remove features at any time; we will tell you before removing a feature you are paying for.

You choose the agent's name, what you sell, your pitch and your scripts. The conversational model underneath, its safety rules and its closing behaviour belong to Unrated and are not shown to or editable by you.

4. Your lists, your consent, your compliance

You own the contact lists you upload and you are solely responsible for them. By uploading a number you represent and warrant that you have obtained, and can prove, every consent the law requires to call and text that number in the way ReKnock will, including prior express written consent where a call uses an artificial or prerecorded voice for a marketing purpose to a wireless number; that the number is not on the National Do Not Call Registry, any state registry, or your own internal do-not-call list unless an exemption applies; and that your use complies with the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the Texas Business and Commerce Code chapters 301, 302 and 304, and every other applicable federal, state and local law, including call-recording consent laws.

ReKnock provides tools that help with compliance, such as a do-not-call list, calling-window limits and answering-machine detection. Those tools do not make your campaigns compliant. You do.

• You will not upload numbers you have no lawful basis to call.
• You will register with any telemarketing registry your state requires before running a campaign there.
• You will honour every opt-out request at once, whether it reaches you through ReKnock or otherwise.
• You will disclose the use of an automated or artificial voice where the law of the called party's state requires it.

5. Acceptable use

The Acceptable Use Policy is part of these terms. We may suspend or throttle any campaign, number or account at our sole discretion, with or without notice, where we believe it exposes Unrated, our carriers or our phone-number reputation to risk, or where it appears to break the law or these terms.

6. Plans, credits and payment

Plans are billed monthly in advance by card. Calling is paid for with prepaid credits that are consumed per connected talk minute at the rate shown in your console. Extra phone numbers and add-ons are billed monthly. Prices are in US dollars and exclude taxes, which you are responsible for. We may change prices with at least 30 days' notice; a change takes effect at your next renewal.

Credits are prepaid, do not expire while your account is active, are not transferable and are not refundable except where the law requires. If your account has no active plan, dialing stops until it does. The Billing, Credits and Refunds page has the details and is part of these terms.

7. Phone numbers

Phone numbers we provision for you are licensed to you for the duration of your subscription and remain the property of Unrated or its carrier. When a number is released, whether by you or on cancellation, it may be reassigned. We do not guarantee that a released number can be recovered.

8. Intellectual property

Unrated owns ReKnock, its software, its models, its scripts' underlying structure, its trademarks and everything else about the service except your content. You receive a limited, non-exclusive, non-transferable, revocable right to use the service according to these terms for your internal business purposes. You will not copy, reverse engineer, resell, sublicense or build a competing product from the service.

You own your content: your lists, your scripts, your knowledge documents and your recordings. You grant Unrated a licence to host, process, transmit and display that content to operate the service, to improve the conversational model in a way that does not identify you or your homeowners, and to comply with the law.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only to perform under these terms. This does not apply to information that is public through no fault of the receiving party, that the receiving party already had, or that the law requires to be disclosed.

10. Disclaimer of warranties

ReKnock is provided as is and as available. To the fullest extent the law allows, Unrated disclaims every warranty, express or implied, including merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing. We do not warrant that the service will be uninterrupted, error-free or secure, that any call will connect, that any appointment will be booked, sat or sold, or that the AI agent's statements will be accurate. The Disclaimers page is part of these terms.

11. Limitation of liability

To the fullest extent the law allows, Unrated will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or lost goodwill, however caused and under any theory of liability, even if advised of the possibility.

Unrated's total liability for all claims arising out of or relating to the service will not exceed the fees you paid to Unrated in the three months before the event giving rise to the claim.

12. Indemnification

You will defend, indemnify and hold harmless Unrated, its members, managers, employees, contractors and carriers from every claim, demand, fine, penalty, loss and expense, including reasonable attorneys' fees, arising out of or relating to your lists, your campaigns, your scripts, your knowledge documents, your use of the service, or your breach of these terms or of any law, including any claim under the Telephone Consumer Protection Act or a state telemarketing or call-recording law.

13. Term, suspension and termination

These terms apply from the day you first use the service until your account is closed. You may cancel at any time from your billing page; cancellation takes effect at the end of the paid period and no partial-month refund is due. We may suspend or terminate your account at any time for breach, for risk to our carriers or numbers, for non-payment, or where the law requires, and on 30 days' notice for any other reason. On termination your right to use the service ends, your numbers are released, and your data is handled as the Data Processing and Retention page describes.

14. Governing law, arbitration and class waiver

These terms are governed by the laws of the State of Texas without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or the service that cannot be resolved informally within 30 days of written notice will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, in Bexar County, Texas. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in a court in Bexar County, Texas, to protect its intellectual property or confidential information.

You and Unrated agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding.

15. Changes to these terms

We may change these terms. When we do we will post the new version here with a new effective date and, for material changes, tell you by email or in your console at least 14 days before they take effect. Continuing to use the service after that date means you accept the change.

16. General

If any part of these terms is unenforceable the rest remains in effect. Our failure to enforce a term is not a waiver of it. You may not assign these terms without our written consent; we may assign them to an affiliate or a successor. Notices to Unrated go to hello@reknock.com. Notices to you go to the email on your account.