Billing, Credits and Refunds
What you pay, when, and what comes back if you stop. Part of the Terms of Service.
Effective September 7, 2026
1. Plans
A plan is a monthly subscription billed in advance on the day you choose it and on the same day each month after. It pays for access, seats, the included phone numbers and the agents your plan allows. Changing plan takes effect immediately and the difference is prorated on your next invoice.
2. Credits
Calling is paid from a prepaid balance. You load credit in packs or in a custom amount, and each connected talk minute, rounded up to the next minute, deducts the per-minute rate shown on your billing page. Credits do not expire while your account is active. Credits are not transferable between organizations and are not refundable except where the law requires. When your balance reaches zero, dialing stops until you load more; nothing is charged automatically unless you turn auto-reload on.
3. Numbers and add-ons
Numbers beyond those included in your plan, and add-ons such as a messaging line, are billed monthly with your plan and prorated for the days you hold them. Releasing a number or removing an add-on stops its charge at the end of the current period.
4. Cancelling
You may cancel from your billing page at any time. Your plan stays active until the end of the period you have paid for; no partial-month refund is given. On cancellation your numbers are released, your unused credit balance is forfeited 90 days after the account closes unless the law requires otherwise, and your data is handled as the Data Processing and Retention page describes.
5. When we refund
We refund a charge that was duplicated or made in error by us, a plan charge for a period during which the service was unavailable for more than 72 consecutive hours through our fault, and anything the law requires us to refund. We do not refund for results you did not get, for campaigns you paused, for numbers that were flagged by carriers, or for accounts we suspended under the Acceptable Use Policy. Ask for a refund at hello@reknock.com within 30 days of the charge.
6. Failed payments
If a subscription payment fails, it is retried and we email you. Your account keeps dialing during a grace period of 7 days; after that, dialing stops until the invoice is paid. An invoice unpaid for 30 days closes the account.
7. Taxes and disputes
Prices exclude sales and use taxes, which are added where Unrated LLC is required to collect them. If you dispute a charge with your card issuer instead of writing to us first, we may suspend your account until the dispute is resolved. Questions about an invoice go to hello@reknock.com.
Part of the ReKnock legal pages. Questions: hello@reknock.com.